Terms & Conditions
VOLTZZY AB - Terms and Conditions of Sale
These Terms and Conditions of Sale apply to customers who are consumers only.
These Terms and Conditions of Sale (together with any other documents referred to in it) explain the terms and conditions on which VOLTZZY AB (“VOLTZZY”, “we”, “our”, and “us”) supply our online service to you for orders VOLTZZY clothing (“goods”) placed via our website (www.VOLTZZY.com) (our “Site”).
Please read these terms and conditions carefully before you submit your order to us as these terms will apply to all orders you place. By placing an order with us, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions about our terms and conditions, please contact email@example.com
LILLEKÄRR NORRA 54
425 34 Hisings kärra
- The contract between us
1.1 We will send you an order confirmation which will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.1 The prices payable for goods that you order are as set out on the product pages of our Site incl (moms /vat)
2.2 You will be required to pay for the goods before you receive it. * When using Klarna as a payment method you can choose to receive the product first and pay at a later date.
Delivery is free inside Sweden and inside Europe, Return fee will be added. Please read our delivery and return policy.
- Our goods
3.1 The images of our goods on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.2 The Consumer Rights says goods must be as described, fit for purpose and of satisfactory quality. Minor differences in the colour or finish of the goods resulting from the processing of the goods will not cause the goods to be considered of unsatisfactory quality.
3.3 Defects which have arisen from fair wear and tear, wilful damage, negligence, exposure to sunlight, failure to follow any care instructions we provide to you or any misuse of the goods will not cause the goods to be considered of unsatisfactory quality.
- Right for you to cancel your contract
If you have made an error
4.1 If you make an order in error and fully complete it on site including payment please email us as soon as possible on firstname.lastname@example.org including your order number (found on your order confirmation). If your order has not been dispatched we will be able to refund the total paid by yourself. Once we have processed your request for a refund, any sum debited to us from your account will be credited to your account. We endeavour to process your refund as soon as possible. We find it usually takes up to fourteen days for your refund to be shown in your account.
4.2 If your order has already been dispatched then you will need to return your item to us by following the returns procedure in our Delivery, Returns. You need to pay for the return please read the return policy.
If you change your mind
4.3 For most of our goods you order, you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you receive the ordered goods and receive a refund (“refund period”).
4.4 You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. you will be refunded all the product cost and you only will be required to pay for the return.
4.5 To cancel your contract you must notify us in writing. To cancel your order online please use the procedure in our Delivery, Returns.
4.6 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you
If your item is faulty or incorrect and claims
4.8 If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please contact us as soon as possible and we will then advise on how to proceed. You have 14 days from receipt of the incorrect item to return it to us. We will not charge you for the return cost.
The right of complaint covers goods that are faulty/incorrect in accordance with current consumer protection legislation. If you find that the product is defective when you receive your order, you should contact voltzzy as soon as possible, however the last 14 days after you have received your order. Contact our customer service. Complaints made within two months of the discovery of the error are always considered to have been submitted on time.
Once the advertisement has been returned and the complaint is approved, voltzzy will compensate you in accordance with applicable consumer protection legislation. voltzzy strives for this to happen within 30 days of receiving the complaint, but it may take longer depending on the nature of the product. Voltzzy reserves the right to refuse a complaint if it turns out that the product is not incorrect in accordance with current consumer protection legislation. For complaints, voltzzy follows guidelines from the General Complaints Board, see www.arn.se. More information is available at www.konsumentverket.se.
- Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area; or
5.1.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.1.3 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
5.2 We will not be obliged to offer any additional compensation for disappointment suffered.
- Delivery of goods to you
6.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.2 Our delivery costs are free inside Sweden and Europe. It will be delivery charge outside Europe, read delivery terms.
6.3 You can read estimated delivery date on the website (delivery information) which is an estimate only and we will not be obliged to deliver the goods to you by the estimated delivery date. Delivery will be made as soon as reasonably possible after your order is accepted and in any event within 30 days of your order.
6.4 During sale periods there may be a delay in despatching your order meaning the estimated delivery date may vary.
6.4 Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.5 You will become the owner of the goods you have ordered once we have received payment for the goods in full
Conditions that applies on customers outside and inside Sweden:
We accept returns sent within 14 days of receiving your order. We cannot process returns that have not used the return form.
All returns must be returned in original condition, in the same package, with all labels hanging on, without odors or marks (stains, hair etc.). Each garment will be inspected upon return.
Washed garments cannot be replaced or returned.
If we receive a return in unsuitable condition, a refund will not be issued and the product (s) will be returned to you.
The products you wish to return are your responsibility until we receive them. It may be a good idea to save your return receipt as well as proof of the value of the products you have returned.
All returns are processed as soon as possible after they arrive at our warehouse.
If your return is accepted, you will be refunded for the returned products back to the payment method used in the purchase. Minus the cost for the return. You will be notified via email when the return has been processed confirming the refund or if any other action has been taken.
After we received the return It can take approximately up to 10-14 business days for you to get your refund.
7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.
7.3 We only supply our goods for private use. You can not use our goods for any commercial, buisniess or re-sale purposes.
If you use our goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact at email@example.com.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If a competent court, authority or arbitration panel finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
12.Third party right
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the (Rights of Third Parties) to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- No waiver
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
- Dispute resolution
14.1 If you wish to make a complaint in relation to goods you have purchased online, please email firstname.lastname@example.org
14.2 If your complaint remains unresolved, we can consider various methods of dispute resolution. For swedish custormers you can turn to ARN (Allmänna reklamationsnämnden) www.arn.se. Or the EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers. The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr.
- CHANGES TO THE TERMS AND CONDITIONS
voltzzy reserves the right to make changes to these Terms at any time. All changes to these Terms will be published on the Site. Changes apply from the acceptance of the Terms (in connection with a new purchase or visit to the Site), or 30 days after Voltzzy has informed you of the changes. However, voltzzy recommends that you keep up to date on the Site regularly to be aware of any changes to the Terms.
- Entire agreement
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norw
ay, Denmark, Finland, Austria, Switzerlandand the Netherlands.
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norw
ay, Denmarkand Finland.
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
- [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
These Terms have been set by voltzzy at 1/1/2020.